ShadowTrackr
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Let's be honest, nobody likes this. You are here on this page because you needed something. We'll do our best to make it quick and painless. Please contact support if what you're looking for is not here.
We are currently setting up the company in Cyprus. Data will move from London to Mainland Europe. More details will follow soon.
The default is automatic monthly credit card payments that we run through Stripe. Stripe is awesome, they allow us to focus on the real stuff and handle all the payment details and invoicing for us. Some bigger companies require to work with purchase orders. Since these are mostly in Europe, we have a European bank account with an IBAN number. If you need to follow this route, please contact us.
As a cybersecurity company, we value security. Actual security. If you find a hole in our stuff please mail us and we'll buy you beer (or a fermented yoghurt drink if that is your thing). Some organizations require that we as a supplier comply with their preferred standard. If reasonably possible, we'll try to do your standard. We are currently compliant with the Baseline Informatiebeveiliging Overheid (Dutch government security baseline), which is an implementation of NEN-ISO/IEC 27001:2017 and ISO/IEC 27002:2017.
We value your privacy. We secure the stuff you store with us, don't sell your data and we'll forget all about you the moment you click delete my data. However, we do not like paperwork. So here's our template-generated required-by-the-Play-Store privacy policy
One purchasing department asked us about working sustainable and climate neutral. In short: we love trees and nature and such. All work is done remotely which means no fancy office building and no daily commute. When possible we locate servers and nodes in datacentres with a green policy. Most are located at Equinix and Telstra, which have these policies:
Equinix Green by Design
Telstra Exchange Green Initiatives 2018
Unfortunately the choice is not always easy. We want a reasonable spread of nodes around the world. One node currently runs in a datacentre that has no green policy that we know of. Worst case this node is ruining the environment at about 23 kWh per year. Hopefully we'll be able to improve this in the future.